“MegaFon” was granted two awards for “Best Customer-oriented Company in Russia” (customer experience management 360 degree) and “Best multichannel customer experience”.

“We are very pleased that “MegaFon” was recognized as the most customer-oriented company, according to the competition results. Our company processes more than 500 000 000 customer queries on an annual basis. “MegaFon” manages to deal with such volumes and provide efficient problem solution and high-quality service by means of package approach. In the same time, “MegaFon” works on improvement of all customer communication channels: mobile shops, call center, website, “BackOffice”, social networks and other. We have accomplished a lot in service sphere in the outgoing year, and we are not intended to be complacent” — claimed Mikhail Zolotovitskiy, Director for Sales and Customer Service, “MegaFon”.

The award ceremony Customer eXperience Awards Russia 2015 was held under the annual conference “Practical aspects of customer experience management in digital and innovative environment”, sponsored by the strategic partner — RBC and ICXC. Customer eXperience Awards Russia 2015 — National Award in customer experience and service management, established by the industry portal “Loyalty Library”.