“Along with actively developing 3G and 4G networks and increasing mobile Internet speeds, we are constantly working to make sure our subscribers are happy with our service quality. We are always by the subscriber’s side, regardless of what channel they use to contact us, and respond quickly and efficiently to all requests - calls to the contact center, notes on our website, a comment on our online store or a message via one of our social network profiles. Positive client experiences are the key indicator of the quality of our work,” says Mikhail Zolotovitsky, Sales and Service Director at Megafon.
The prize is awarded for the seventh year in a row to the most successful projects in the field of consumer rights and service quality. The award ceremony took place in Sochi on June 17th as part of the Consumer Rights 2016 forum.
This is not the first time MegaFon has won a customer service award. In 2015, the operator won the “People’s Brand” award, the “Consumer Rights and Service Quality” award (“Retail Services” nomination, “Connection and Telecommunications” category), as well as the “Most Client-Oriented Company in Russia” and “Best Multi-Channel Client Experience” awards from CX Awards Russia. In 2014, the Client Loyalty and Customer Centricity Association named MegaFon “Client-Oriented Business Leader 2014” in the “Mobile Operator” nomination category.
MegaFon’s multi-channel approach to customer service allows the company to process large volumes of customer inquiries, provide solutions in a timely manner and keep service quality high. The company is simultaneously working on improving the efficiency of all channels of communication, including their own shops, the online store, the contact center, website, customer personal pages, and social networks.